Frequently Asked Questions
Please contact the Customer Desk.
- Call us: 024 243 9999
- WhatsApp: 050 151 8609
- E-mail: [email protected]
Fill a Controller and Accountant General form and include your mandate number on the form. Please contact any of our branches for a copy or call us on 024 243 9999 if you would like us to deliver a copy to you.
The policy will commence when the company has accepted your application and your first premium has been received by miLife.
Waiting period is a period during which only claims arising from death as a result of an accident or total permanent disability as a result of an accident will be paid.
Please call us on 024 243 9999 for assistance.
Your named beneficiary is solely entitled to claim the policy benefits. In the event of beneficiary being a minor, the named trustee will claim the policy benefits on his/her behalf.
Surrender is when a client stops an investment linked policy for a cash value. Termination is the cancelling of an insurance policy without a cash value. Surrender is usually linked to investment related insurance policies whereas termination is related to pure risk policies.
The minimum entry age for all policies is eighteen (18) years. However, minors can be covered by their parent’s policies. The maximum entry age differs in each policy. This spans between fifty-five (55) years to seventy-five (75) years.
Five (5) working days for a death claim with investigations and 2 working days for all other claims.
For all other enquiries kindly call 024 243 9999 or visit any of our offices nationwide.