Frequently Asked Questions!
For all other enquiries kindly call
024 243 9999 or visit any of our
offices nationwide.
How do I check the status of my policy?
Kindly click here to visit our customer portal for this service
How do I change my name on my policy?
Kindly click here to visit our customer portal for this service
How do I change the date of birth of any life covered on my policy?
Kindly click here to visit our customer portal for this service
How do I change my source of premium deduction to my bank account?
Kindly click here to visit our customer portal for this service
How do I change my source of premium deduction to Controller and Accountant General (CAG) Payroll?
Kindly click here to visit our customer portal for this service
How do I make other changes like replacing or removing lives covered, beneficiaries or a trustee on your policy?
Kindly click here to visit our customer portal for this service
How do I make a claim request (death/disability/surrender/maturity) or apply for a refund?
Kindly click here to visit our customer portal for this service
When does my policy start?
The policy will commence when the company has accepted your application and your first premium has been received by miLife.
What is a waiting period?
Waiting period is a period during which only claims arising from death as a result of an accident or total permanent disability as a result of an accident will be paid.
Can I take more than one policy?
Yes
How do I make outstanding payments?
Please call us on 024 243 9999 for assistance.
What happens when I pass on in the course of my policy?
Your named beneficiary is solely entitled to claim the policy benefits. In the event of beneficiary being a minor, the named trustee will claim the policy benefits on his/her behalf.
What is the difference between surrender and termination?
Surrender is when a client stops an investment linked policy for a cash value. Termination is the cancelling of an insurance policy without a cash value. Surrender is usually linked to investment related insurance policies whereas termination is related to pure risk policies.
How old do I need to be before I can take a policy with miLife?
The minimum entry age for all policies is eighteen (18) years. However, minors can be covered by their parent’s policies. The maximum entry age differs in each policy. This spans between fifty-five (55) years to seventy-five (75) years.
How long does it take to process my claim/partial withdrawal?
Five (5) working days for a death claim with investigations and 2 working days for all other claims.
